NexJarvis

Terms of Service

Last updated: 13 June 2026

1. Agreement to these terms

These Terms of Service (“Terms”) govern your access to and use of the NexJarvis platform, websites, and related services (collectively, the “Service”) operated by Nexxatech Global Sdn Bhd (1622250-D) (“we”, “us”, “our”). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other organisation, you represent that you have the authority to bind that organisation, and “you” refers to that organisation. If you do not agree to these Terms, you must not use the Service.

2. Who we are

  • Business name: Nexxatech Global Sdn Bhd (1622250-D)
  • Address: B-1-1, Vertical Business Suite, Avenue 3, 8, Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur
  • Contact: nexflo@nexjarvis.io

3. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for business and professional use, not for personal, household, or consumer purposes.

4. Accounts and security

  • You are responsible for the information you provide when registering and for keeping it accurate and up to date.
  • You are responsible for safeguarding your login credentials and for all activity that occurs under your account.
  • You must notify us promptly at the contact address above if you suspect any unauthorised use of your account.
  • An account administrator may create, manage, and remove user access within your organisation; access is governed by the roles assigned.

5. Acceptable use

You agree not to, and not to permit any user to:

  • Use the Service in violation of any applicable law or regulation, including data-protection and anti-spam laws.
  • Send unsolicited, deceptive, or unlawful messages, or message recipients who have not consented to be contacted.
  • Upload or transmit malicious code, or attempt to gain unauthorised access to the Service or its related systems.
  • Interfere with, disrupt, or place an unreasonable load on the Service or the infrastructure that runs it.
  • Reverse engineer, copy, resell, or sublicense the Service except to the extent permitted by law.
  • Use the Service to store or transmit content that infringes the rights of others or is unlawful, harmful, or objectionable.

6. Your data and content

You retain all rights to the data, messages, records, and other content you and your users submit to the Service (“Customer Data”). You grant us a limited licence to host, process, and transmit Customer Data solely to provide and maintain the Service. You are responsible for the accuracy and lawfulness of Customer Data and for having any consents needed to collect and process it. Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.

7. Third-party services

The Service integrates with third-party platforms, including the WhatsApp Business Platform provided by Meta Platforms, Inc., and trusted AI and infrastructure providers. Your use of those integrations may be subject to the third party’s own terms and policies. We are not responsible for the acts, omissions, availability, or content of third-party services, and integrating them is at your discretion.

8. AI-assisted features

Certain features may generate or suggest content with the assistance of artificial intelligence. AI output may be inaccurate or incomplete and should be reviewed before being relied upon. You remain responsible for any messages, decisions, or actions taken using AI-assisted features. We do not use your Customer Data to train public, third-party AI models.

9. Fees

Where the Service is provided under a paid plan, you agree to pay the fees set out in the applicable order or subscription. Unless stated otherwise, fees are exclusive of taxes, non-refundable, and due in accordance with the agreed billing terms. We may suspend access for non-payment after giving reasonable notice.

10. Intellectual property

The Service, including its software, design, and trademarks, is and remains our property and that of our licensors. These Terms do not transfer any ownership in the Service to you. We grant you a limited, non-exclusive, non-transferable right to access and use the Service during the term, subject to these Terms.

11. Service availability

We aim to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted or error-free. We may modify, suspend, or discontinue any part of the Service, and we may perform maintenance that temporarily affects availability. We will make reasonable efforts to limit disruption.

12. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your requirements or that any results obtained from it will be accurate or reliable.

13. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the Service. Our total aggregate liability for any claim arising out of or relating to the Service will not exceed the amount you paid us for the Service in the twelve months preceding the event giving rise to the claim.

14. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your Customer Data, your use of the Service, or your breach of these Terms or of any applicable law.

15. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. On termination, your right to use the Service ends. We will, on request made within a reasonable period, make Customer Data available for export, after which we may delete it in accordance with our Privacy Policy.

16. Changes to these terms

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent version. Where changes are material, we will take reasonable steps to notify you. Your continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

17. Governing law

These Terms are governed by the laws of Malaysia, without regard to its conflict-of-laws principles. The courts of Malaysia will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.

18. Contact us

For any questions about these Terms:

  • Nexxatech Global Sdn Bhd (1622250-D)
  • B-1-1, Vertical Business Suite, Avenue 3, 8, Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur
  • nexflo@nexjarvis.io